At Senyora, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.

We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services, both Indian and international, including Bluedart, Delhivery, Xpress bees, DHL, Aramex, and others. This allows us to provide you with reliable and efficient delivery of all your orders.

Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.

Domestic & International Shipping

Charges:

• Domestic: Enjoy FREE SHIPPING ACROSS INDIA on all orders, whether prepaid or cash on delivery (COD).
• International: Shipping fees apply for orders outside India, calculated per kilogram. The total shipping cost will be determined based on the weight of your order and will be displayed at checkout.

Tax and Duties:

• International shipments may incur import duties, customs charges, and taxes that vary by country. These additional costs are the responsibility of the customer and must be paid upon delivery. To avoid any issues, please check your country’s tax policies before placing an international order, as we do not offer returns or cancellations for international shipments.
• If customs charges are not paid or if the order is not accepted, we are not liable for product exchanges, returns, or refunds.

Timelines:

• All our outfits are handcrafted, so please allow 15-20 working days for dispatch, both for domestic and international orders.
• During peak seasons, festivals, or unforeseen circumstances (e.g., political unrest or public curfews), dispatch may be delayed by an additional 10-15 days. We will notify you via email or call if such delays occur.

Receiving Order Guidelines:

• To ensure your order arrives in good condition, we ask that you record an unboxing video and take photos with a time stamp within 48 hours of delivery. If you receive a damaged or opened parcel, please record a video, take photos, and do not accept the delivery. Send the images, video, and order number to us via email so we can address the issue promptly and resolve any claims with the shipment agency.

Process:

• After placing your order, it enters our processing system. Once your item(s) pass through quality checks and are securely packed, they are handed over to our delivery partners. You will receive a unique tracking number via email and SMS once your order is dispatched. Use this number to track your order on the courier partner’s website.

• Worldwide shipping: We ship to 220+ destinations across the world. You can check the shipping eligibility in your city/country at the time of the order checkout.
• Prepaid & COD orders: Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement. To cancel your order you can mail your cancellation request to us at https://senyora.in or you can call us on our customer support number, +91-9773388182 from Monday to Saturday. (10:00 am till 6:00 pm)
• Payment Options

We offer a variety of payment methods to make your shopping experience convenient:

• Debit & Credit Cards: Major cards are accepted.
• Net Banking: Choose from a range of banks.
• eWallets: Popular eWallets are available.
• UPI: Use Unified Payments Interface for quick transactions.
• Payment Providers: We use trusted providers like Razorpay.

For domestic orders, we also offer Cash on Delivery (COD). Please note that the COD option is available for orders with a maximum value of ₹10,000.

For orders outside India, we only offer prepaid payment options and accept all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and PayU.

• Credit note usage: If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 3 months from the date of issue.

Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.

Due to the handcrafted nature of our products and the intricate process involved in their manufacturing, further delays in shipment may occur. In the event of such delays, Senyora is committed to refunding the full amount of the order. However, Senyora Jaipur Private Limited shall not be held legally liable for any delays in shipment. We appreciate your understanding and patience as we work to ensure the highest quality of our products.