Returns & Refund Policy

You may request a return or exchange within 3 days of delivery. Once that window closes we are unable to accept the item back.

The item must be:

• Unworn, unwashed and unaltered.
• With all original tags still attached.
• In its original packaging.
• Free of stains, perfume, deodorant marks and damage.

• Items bought on a clearance or final-sale price.
• Gift cards.
• Custom-size pieces made to your measurements — unless they arrive damaged or not stitched to the measurements you gave.
• Items returned after the 3-day window.
• Items that show signs of wear, washing or alteration.

• Go to senyora.in/returns, or open the order in your account.
• Enter your order number and the phone number you checked out with.
• Choose the items, whether you want a refund or an exchange, and tell us why.

We review requests within 1 working day and email you the next steps. You can also email thesenyorafashion@gmail.com — for a defect, attach a photo.

We arrange a reverse pickup where the courier serves your PIN code. Where it does not, we will ask you to self-ship and we reimburse the courier cost up to ₹100 against a receipt.

Size exchanges are free once per order, subject to the replacement size being in stock. If it is not, we refund you instead.

• We inspect the returned item within 2 working days of receiving it.
• Approved refunds are issued to the original payment method within 5 to 7 working days.
• For cash-on-delivery orders we refund by UPI to the ID you give us when requesting the return.
• Refunds cover the price you paid for the returned items, after any discount. Shipping charges and the ₹49 cash-on-delivery fee are not refundable.

If we sent the wrong item, or it arrived damaged, tell us within 48 hours of delivery with photos. We collect it at our cost and send a replacement or a full refund, including any shipping you paid. This is on us, not you.

You can cancel any order before it is dispatched for a full refund — just email us. Once the parcel is handed to the courier it cannot be cancelled, but you can still return it under this policy.